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New Certified-Business-Analyst Exam Objectives & Pass Certified-Business-Analyst Test

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Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is an excellent way for business analysts to demonstrate their expertise in Salesforce. Salesforce Certified Business Analyst Exam certification is recognized worldwide and is a valuable addition to a resume. However, it requires a lot of study and preparation, so candidates should be prepared to put in the time and effort needed to pass the exam.

>> New Certified-Business-Analyst Exam Objectives <<

New Certified-Business-Analyst Exam Objectives | Professional Certified-Business-Analyst: Salesforce Certified Business Analyst Exam 100% Pass

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Salesforce Certified Business Analyst Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story:
"As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port.
What should a business analyst do to improve this user story?

A. Adjust the goal of the user story to be independent.
B. Include specific information about potential Salesforce solutions.
C. Estimate how long it will take the technical team to complete the story.

Answer: A

Explanation:
This answer suggests adjusting the goal of the user story to be independent as a way to improve this user story for updating its customer portal built on Experience Cloud. The goal of a user story is what the user or stakeholder wants to accomplish, why they want to accomplish it, and how they will measure success. The goal of a user story should be independent, meaning that it does not depend on or overlap with other user stories. This user story has a goal that is too broad and complex, as it includes multiple features or functionalities (chat with a support agent, view account, see orders, ask questions) in one user story. Adjusting the goal of the user story to be independent can help to break down this user story into smaller and simpler user stories that can be completed in one sprint. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories

NEW QUESTION # 26
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A. Number of active users and license type
B. Storage capacity and license type
C. Organization edition and license type

Answer: B

NEW QUESTION # 27
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
C. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.

Answer: C

NEW QUESTION # 28
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?

A. Create new reports and dashboards.
B. Understand the current business process.
C. Configure stages in Salesforce.

Answer: B

Explanation:
The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. References: https://trailhead.salesforce.com/content/learn
/modules/salesforce-business-analyst-certification-prep/business-process-mapping

NEW QUESTION # 29
Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?

A. Value Stream Map
B. Capability Model
C. Universal Process Notation

Answer: A

Explanation:
Explanation
This answer states that creating a value stream map is what the BA should do to engage stakeholders for improving the new customer onboarding experience at Cloud Kicks which involves complex handoffs between teams. A value stream map is a type of process map that shows how value flows from a customer request to a product or service delivery across different teams or departments. Creating a value stream map means that the BA works with stakeholders from different teams or departments to identify and visualize their inputs, outputs, activities, roles, etc. related to customer onboarding. Creating a value stream map is what the BA should do to engage stakeholders for improving customer onboarding because it helps them to collaborate and communicate their perspectives and expectations, and to discover and eliminate waste or inefficiencies in customer onboarding.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use

NEW QUESTION # 30
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